Someone else may have already identified the issue you've found. In this case, you may find a work-around, or the issue may already be fixed in an upcoming release. Do a quick search using keywords to see if your issue is already logged. If you find the same issue has been logged, you may add additional information through the comments. If you can't find anything, please log what you've found!

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• product
• version/build
• brief but descriptive title
• description that includes steps to reproduce and impact on user/system
• an indication of the severity of the problem

You can find the version and build information in the version.txt file at the root of your MetaMatrix installation. If you are using one of MetaMatrix's GUI tools, you can get this information from the Help, About menu.

Severity should be indicated based on the impact to the user or application.

• critical - The program or some major functionality is non-functional, or the problem resulted in lost work.
• normal - Problem with functionality, but can continue working despite the issue.
• minor - Minor or cosmetic bug. Use for spelling and grammar issues.

There are several Status values that are possible for an issue, and there are many progressive states for the Status of an issue. A brief description of each status follows:

• New: This indicates that the issue is newly entered and has not yet been reviewed by MetaMatrix personnel.
• Reviewed: This indicates that someone at MetaMatrix has reviewed the issue and will be further dispositioning the defect soon. The issue will move to a status of 'In-Work', 'Deferred', or 'Will not be Fixed' once dispositioned.
• In-Work: This means that the issue is currently being worked on by MetaMatrix personnel.
• Deferred: This typically means that the issue will not be worked on for an undetermined amount of time. This usually occurs when an issue cannot be worked immediately due to resource constraints at MetaMatrix.
• Will not be Fixed: This status is used to indicate that either the behavior logged in the issue is expected or that
• Duplicate: This status is used to indicate that this issue has already been logged with MetaMatrix. A comment will be added to the Description of the issue indicating the associated issue number.
• Rejected: This status is used to indicate that the logged issue is expected behavior of the system and that nothing more will be done to resolve it.
• Fixed: This status is used to indicate that the issue has been fixed by MetaMatrix and will be included in an upcoming release. A note will be added to the description of the issue indicating in what release of the product the issue was fixed.